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Getting started

What is the WhatsApp Business API?

It's Meta's official way for businesses to use WhatsApp at scale: many team members on one number, chatbots, automated messages and integrations. aimonkbot connects your number to the API and gives you one panel to run it all.

Can I use my existing business number?

Yes, as long as it can receive an SMS or call for verification. A number can't be on the WhatsApp app and the API at the same time, so we move it over during setup. Your chat history on the phone app isn't carried over.

How long does setup take?

Most businesses go live within 48 hours. Meta's business verification can sometimes take longer; we guide you through every step.

What does WhatsApp charge per message?

Meta charges per message by category (marketing, utility and authentication), separately from your aimonkbot plan. See the current India rates on our Meta rates page.

Does it work with Instagram too?

Yes. You can automate replies to Instagram DMs and keep those leads in the same CRM as your WhatsApp chats.

Do you support Hindi?

Yes. Our team supports you in Hindi and English, and your bots and messages can be in any language your customers use.

Will my number get blocked?

Numbers get restricted when people report unwanted messages. Message only customers who opted in, keep messages useful, and let people opt out. We help you set up opt-ins and templates the right way.

Is there a free trial?

Yes. 14 days free, no card needed. You can also book a demo and we'll walk you through it for your business.

Pricing and billing

Is there a free trial?

Yes. 14 days, no card needed. You only top up your wallet if you want to send WhatsApp messages.

Are WhatsApp message charges included?

No. Meta charges per message; you prepay them from your wallet. See the WhatsApp charges on this page.

Can I change plans later?

Yes. Upgrade anytime from your dashboard.

Do you help with setup?

Yes. Setup support is included, a free setup call comes with yearly Growth and Pro plans, and done-for-you setup is available on request.

Do I need a new phone number?

You need a number that is not currently active on the WhatsApp app. We guide you through connecting it to the official API.

Are prices inclusive of GST?

No, 18% GST is added at checkout.

Which payment methods do you accept?

You can pay through Razorpay or by net banking.

Features

Can I keep using the WhatsApp Business app on the same number?

No. A number can be on the app or on the API, not both at once. We move the number to the API during setup; chat history on the phone app isn't carried over.

Do I need a verified business?

Meta asks for business verification to unlock higher messaging limits. We guide you through the documents it needs.

What does Meta charge?

Meta charges per message by category, separately from your plan. See the current India rates on our pricing page.

How long does setup take?

Most businesses go live within 48 hours. Meta's verification can sometimes take longer.

Do I need to know how to code?

No. Flows are built on a visual canvas with drag and drop.

Can the bot understand free text?

Flows work best with buttons and quick replies. For open questions, pair the bot with the AI agent or hand over to your team.

Can customers still talk to a person?

Yes. Add a “talk to a person” option in any flow and the chat moves to your team inbox.

Does it work on Instagram too?

Yes, bots can reply to Instagram DMs as well as WhatsApp.

Which events can start an automation?

New contacts and leads, tags, keywords, dates, form submissions, payments and events from connected tools.

Will automations message people who didn't opt in?

No. Only message customers who agreed to hear from you. Automations send approved templates to opted-in contacts.

Can an automation stop when the customer acts?

Yes. Add a condition, for example stop the reminder once the payment is received.

Do automations cost extra?

The Automation Builder is in Insta Starter (for Instagram), Growth and Pro. Meta's message charges apply to the WhatsApp templates it sends.

Do Instagram leads go into the same CRM?

Yes. Instagram DMs and WhatsApp chats feed the same contacts and pipeline.

Can I import my existing contacts?

Yes, you can import contacts. Only message those who opted in to WhatsApp messages.

Does it replace HubSpot or Zoho?

It can stand alone, or sync with HubSpot CRM or Zoho CRM if you already use one.

Can I see who on my team handled a lead?

Yes. Each contact shows its owner and the full chat history.

Do I need a website to sell?

No. You can add products to the catalog in the panel and sell entirely in WhatsApp.

How do customers pay?

With a payment link in the chat. See the Payments feature.

Can a bot show products?

Yes. Bots and automations can share products and collections.

Which plan includes the store?

WhatsApp Starter includes 1 store with a product catalog. Growth adds in-chat payments (up to 100 products), and Pro adds calendar booking. See pricing for details.

Which payment methods are supported?

UPI, cards and netbanking through the payment gateway connected in the panel.

Is there an extra fee?

Your payment gateway's usual charges apply. Ask us about platform fees for your plan.

Can I send a reminder automatically?

Yes. Use the automation builder to remind customers whose payment is pending.

Which plan includes payments?

Payments are in the Growth plan and up.

Do customers need to install anything?

No. The form opens inside WhatsApp on their phone.

Where do the answers go?

They're saved to the contact in your panel, so your team and your automations can use them.

Can I send a form in a broadcast?

Yes. You can share a form in a chat, a bot reply, a template message or an automation.

Does it work on any website?

Yes. You paste a small snippet into your site, so it works with most website builders and custom sites.

Is there a free version?

Try our free chat widget generator for a simple WhatsApp button. The panel's widget adds your team inbox and bots.

Will it slow my website down?

The widget is small and loads without blocking your page.

Can customers reschedule?

Yes. They can reschedule or cancel from the chat, and your calendar updates.

Can several team members take bookings?

Yes. Your team shares one calendar in the panel, so bookings don't clash.

Do reminders go out automatically?

Yes. Set a reminder once and it goes out before every booking.

What kind of Instagram account do I need?

An Instagram professional (business) account connected to a Facebook Page, as Meta requires for messaging automation.

Can I still reply by hand?

Yes. Your team can jump into any conversation from the inbox at any time.

Does it follow Instagram's rules?

It uses Meta's official messaging API, which has rules such as reply windows. We help you set up automations that stay within them.

Who can receive RCS messages?

Android users whose messages app and mobile network support RCS. Availability depends on the carrier and the phone.

Do I need brand verification?

Yes. Businesses are verified before they can send RCS messages. We guide you through it.

How is RCS different from WhatsApp?

RCS arrives in the phone's default messages app, so you can reach Android users even if they haven't chatted with you on WhatsApp.

Integrations

Which way does data flow?

Contacts and conversations from aimonkbot are sent to HubSpot, so sales sees WhatsApp leads in the CRM they already use.

How do I connect HubSpot?

Connect your HubSpot account from the integrations section of the panel. We can set it up with you during onboarding.

How do I connect Zoho CRM?

Connect your Zoho CRM account from the integrations section of the panel. We can set it up with you during onboarding.

Will my sales team see WhatsApp leads in Zoho?

Yes. New WhatsApp and Instagram leads are sent to Zoho CRM, so your team can work them there.

When will it be available?

It's in the panel but not switched on yet. Message us and we'll tell you when it is.

What can I use today?

The built-in WhatsApp CRM, HubSpot CRM or Zoho CRM.

AI agent

Will it make things up?

It's set to answer only from the knowledge you give it. When it doesn't know, it says so and can hand the chat to your team.

How long does training take?

Add your website, documents and FAQs, and it's ready to test. You can keep adding knowledge any time.

Can it book appointments?

Yes, with calendar booking it can offer free slots and confirm a booking in the chat.

Which plan includes the AI agent?

The AI agent isn't part of the current plans yet. Talk to us on WhatsApp for early access.

Partner programme

Do I need technical skills to be a partner?

No. We run the platform. You focus on selling to and supporting your clients.

Can I set my own prices?

White-label resellers set their own prices for their clients. Your cost from us depends on the partner plan; we share full terms when you apply.

Who handles Meta verification for my clients?

We help you and your clients through WhatsApp Business API setup and verification.

How are affiliates paid?

Affiliates earn a commission on paid plans they refer. We share payout details when you apply.