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For support teams

Answer faster, together

A bot handles the common questions any time, and your team picks up the rest from one shared WhatsApp number, with the full history in front of them.

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Inbox

Example data

Can I book a demo class for Saturday?

Sure! Pick a slot: 11 AM, 2 PM or 5 PM

5 PM please

Booked for Sat, 5 PM ✅ See you there!

Support stuck in one phone

  • One person answers everything
  • Questions after hours wait until morning
  • Customers repeat themselves to every agent

With aimonkbot

  • A bot answers common questions instantly
  • Chats route to the right department
  • Every agent sees the full history

How it works

How support works

  1. 01

    Bot first

    The bot answers FAQs and collects details.

  2. 02

    Route

    Chats go to the right team or person.

  3. 03

    Resolve

    Your team replies with full context and closes the chat.

Common questions, answered instantly

Order status, timings and policies, answered by the bot at any hour.

  • Quick-reply menus
  • Collects order numbers
  • Hands over when needed
Learn about bot builder

One number for the whole team

Chats are shared and assigned, so nothing is missed.

  • Assign by department
  • Internal notes
  • Full history per customer
Learn about whatsapp business api

Inbox

Example data

Can I book a demo class for Saturday?

Sure! Pick a slot: 11 AM, 2 PM or 5 PM

5 PM please

Booked for Sat, 5 PM ✅ See you there!

Proactive updates

Send order and booking updates before customers have to ask.

  • Order and delivery updates
  • Appointment reminders
  • Fewer “where is my order?” chats
Learn about automation builder

Use cases

Built for your industry

Related features

Works well with

Your customers are already on WhatsApp.
Meet them there.

Book a demoStart free trial
  • 14-day free trial
  • No card needed
  • Setup support included

FAQ

Support: your questions

Still unsure? Ask us anything.

Can the bot hand over to a person?

Yes, at any point. The agent sees everything the bot collected.

Can I split chats by department?

Yes. Route chats to departments and assign them to team members.

Do replies to customers cost money?

Meta gives a free allowance of service messages each month. See the pricing page for details.